Address returns package to:

Consolidated Marketing Services, Inc.
c/o Returns
28 Cobble Hill Road
Somerville, MA 02143
P: 978-658-5756
F: 978-657-5210
P: 800-414-8998 toll free US number
MetLife Catalog Return Policy

Purchases are backed by our 30-day Satisfaction Guarantee. A full credit, not including shipping, will be given for merchandise returned within 30 days of receipt at your address, for any reason. CMS will replace, at no additional charge including shipping, any defective merchandise returned within 30 days.

The following are not covered by the 30-day Guarantee and may not be returned unless defective:

  • Custom imprinted items
  • Virtual Apparel Store Items
  • Discontinued Items

To return or exchange an item, please follow these simple steps:

Repack the gift in its original packaging, if possible, with the packing slip or a note with your order number, reason for return and indicate if you would like a credit or exchange.

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. CMS is not responsible for items damaged or lost in transit.

All customers outside the United States are required to contact CMS Customer Service prior to shipping merchandise for an exchange or credit. Please email us with your original order number, detailing the reason for your return. Customer Service will respond within 24-48 hours with additional instructions.

MetLife Catalog Orders US Domestic Shipping Grid

Air Express Service:
Orders requesting air carrier services will be charged the actual carrier cost to CMS plus $6.00 for document processing.

Ground Service:
Catalog orders default to ground shipping service and will be charged a shipping and handling fee based on the below grid. The price range calculation is the total net merchandise value of each order.

Starting Range (USD) Ending Range (USD) Rate (USD)
$0.01 $25.00 $7.20
$25.01 $50.00 $9.45
$50.01 $100.00 $12.75
$100.01 $200.00 $14.95
$200.01 $400.00 $18.30
Over $400.01 For each $100.00 or fraction thereof above $400.00,
add $7.20 to the $18.30

CMS will process Same Day US domestic ship requests prior to 2:00 PM EST at no additional charge.

Alaska, Hawaii and foreign shipments will be charged the actual list carrier price plus $6.00.  |  About CMS |  FAQ |  Custom Orders |  Shipping & Returns Policy |  Contact Us |  Recognition
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